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Desktop Support Specialist

Vibrent is an exciting and innovative software technology company that stands at the epicenter of a global transformation in healthcare. Vibrent’s consumer-centered mobile health SaaS platform is sold to public health organizations, payers, providers, medical device companies, pharma and others. Vibrent Health is looking to add a Desktop Support Specialist to support critical company operations. This individual will report to the Director of Technology Operations. 

This is a full-time position in Fairfax, VA. 

Responsibilities:

  • Analyze and resolve hardware/software problems onsite or remote operational mode
  • Design, installation, configuration and maintenance of a comprehensive IT infrastructure for both Mac and PC
  • Removal and installation of hardware components and peripherals
  • Installation of additional software manually and via deployment console
  • User requests for technical advice and support
  • Provide concierge support to VIP/Executive personnel as needed
  • Documentation of customer inquiries
  • PC Refresh Life Cycle Process and deployment
  • Use remote support tools, and ticketing tools
  • Customizing user profiles
  • Hardware installation and hardware expansion
  • Instruction and advice to the user
  • Backup and restore of user data
  • Commissioning and network switching operations
  • Coordination with IT coordinators and users

We offer a total compensation package, growth opportunities, convenient northern Virginia location, stability and longevity as we are fully funded through a large grant for the next 5 years. We enjoy working with the latest tools and technologies including enterprise mobile apps, fitness sensors, medical devices, cloud computing, machine learning, big data and analytics. We partner with national leaders in healthcare, technology and research.

Vibrent is an exciting and innovative B2B2C SaaS-based mobile health technology company that stands at the epicenter of a global transformation in healthcare. We are seeking talented and experienced professionals who are highly motivated to be a part of something special. We are proud to be the chosen system for the Participant Technology Center of the White House’s high profile Precision Medicine Initiative: https://www.whitehouse.gov/the-press-office/2015/01/30/fact-sheet-president-obama-s-precision-medicine-initiative

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